FAQs

What is Elance Marketplace?

Elance Marketplace is an online platform where businesses and individuals can market and sell their products to a wide audience.

What is the process for becoming a seller on Elance Marketplace?

To become a seller on Elance Marketplace, you must sign up as a vendor on the Elance website, upload your product catalog, and begin selling.

What types of products are permissible for sale on Elance Marketplace?

You have the flexibility to sell various items on Elance Marketplace, such as fashion, electronics, home appliances, health and beauty products, and more.

Does it cost anything to sell on Elance Marketplace?

Creating a store on Elance is completely free. You can set up a store whenever you wish and begin selling as soon as you upload your products online; however, there are charges and commissions for sold items.

What payment options are available for selling on the Elance Marketplace?

Elance Marketplace offers diverse payment methods, such as cash on delivery, mobile payments, and online payment options.

What assistance does Elance Marketplace offer to its sellers?

Elance Marketplace offers sellers a range of support services, including training, account management, marketing assistance, and vendor support services.

What Shipping Methods Are Available?

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Do You Ship Internationally?

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How Long Will It Take To Get My Package?

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What Payment Methods Are Accepted?

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Is Buying On-Line Safe?

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How do I place an Order?

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How Can I Cancel Or Change My Order?

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Do I need an account to place an order?

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How Do I Track My Order?

Step 1: Log in to your account.

Step 2: Click on the "My Account" button and select "ORDERS" from the dropdown menu.

Step 3: Locate the order for which you want to track the delivery and click on the "View Details" button.

Step 4: On the order details page, look for the delivery status under the "Order Information" section. If the delivery status is "Shipped," you can click on the "Track Package" button.

Step 5: This will take you to the delivery tracking page, where you can view the current status of your delivery and any available tracking information.

Step 6: If you have any concerns about the delivery status, you can contact Elance's customer service team by clicking on the "Help" button at the top right of the page and selecting "Live Chat" from the dropdown menu.

How can I return a product?

Step 1: Log in to your Jumia account and go to "ORDERS".

Step 2: Click on the order of the item(s) you want to return.

Step 3: Select the item(s) you want to return and provide a reason for the return. Give more details to help us understand the issue.

Step 4: Choose your preferred refund method.

Step 5: Select whether you would like to personally drop off the returned item or have Elance pick it up.

Step 6: Review your information and submit your return request.

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