Terms Of Use

• About these terms of use

These terms of use offers insights into how Elance gathers and processes your personal data when you interact with our website or mobile applications. It details the handling of your personal data, measures taken to ensure its security, and outlines the rights you possess concerning your personal data.

• What we are

1. Elance is a prominent pan-African e-commerce platform. Our platform includes our marketplace, linking sellers with consumers, our logistics service for package shipment and delivery, and our payment service facilitating transactions within specific markets. 
2. This website and/or mobile app is managed by a member of the Elance group of companies, with Elance International SMC Limited as the ultimate holding company. Details about our affiliated companies can be accessed on our website. 
3. Any personal data shared or gathered by Elance is overseen by the subsidiary associated with the specific website and/or mobile app.

• About the data we collect

Elance utilizes personal data, which refers to any information that can directly or indirectly identify a specific individual, to offer customized products and services and to analyze and enhance our offerings continually. We may gather, utilize, retain, and transfer various types of personal data for marketing and personal data optimization purposes. Elance also leverages Google Digital Marketing to suggest targeted offers for specific products and services to our clientele.

You share your personal data with us during the registration of your personal information on our website and mobile platforms and when engaging in transactions.

The personal data we gather comprises:

• Contact details (like name, addresses, phone numbers, and email addresses),
• Demographic details (such as date of birth, age, gender),
• Online registration particulars (including passwords and authentication details),
• Payment details (such as credit card information, billing address),
• Information provided in online surveys or market research questionnaires,
• Entries for competitions or submissions,
• Marketing preferences in certain instances.

We automatically collect and store specific information related to your use of the Elance marketplace, such as details about your searches, views, downloads, and purchases. Additionally, we may receive information about you from third parties, including our carriers, payment service providers, merchants/brands, and advertising service providers.

This information may pertain to your device (e.g., PC, tablet, mobile device), your interactions with our websites and apps (including partnered third-party websites) , as well as your personal preferences, interests, or geographic location. Examples of such information include:

1. Name and age (or estimated age range),
2. Device information, operating system, browser, and IP address,
3. Unique identifiers linked to your device,
4. Web pages visited,
5. Products viewed online (including searches, views, purchases, or items added to a shopping cart),
6. Duration spent on specific website or app sections, along with visit timestamps,
7. Personal data within user-generated content (like blogs and social media posts)
8. Social media username or ID,
9. Social media profile photo and other relevant profile information (e.g., follower count).

We aim to offer you choices concerning the personal data you provide. If you wish to have Elance use your personal data for personalized experiences, targeted advertising, or content, you can indicate your preferences through relevant checkboxes on registration forms or by responding to queries from Elance representatives. If you opt out of this personalization, you can adjust your preferences at any time by closing your account or contacting us via email at info@elancesh.com.

• Cookies and other identifiers:

A cookie is a small file containing letters and numbers that we place on your computer, mobile phone, or tablet with your consent. Cookies help us differentiate you from other users, enhancing your browsing experience. For more details on cookies and their usage, please refer to our Cookies Notice.

• How We Use Your Personal Data:

We utilize your personal data to operate, develop, and enhance the products and services we provide. This includes:

1. Registering you as a new customer,
2. Processing and delivering orders,
3. Managing your interactions with us,
4. Enabling participation in promotions, competitions, and surveys,
5. Enhancing our website, applications, products, and services,
6. Recommending/advertising products or services of interest,
7. Facilitating access to partner and vendor offerings,
8. Compliance with legal obligations and fraud detection.

• Legal basis for personal data processing:

We process your personal data based on legal grounds such as consent, legitimate business interests, performance of contracts, and compliance with laws.

• How We Share Your Personal Data :

We may share your personal data with third parties for purposes like product/service sales, working with service providers, business transfers, and fraud detection.

• International Transfers:

If necessary and permitted by applicable laws, we may transfer your personal data internationally, ensuring adequate protection and respecting your legal rights.

• Data Retention:

We retain your personal data for necessary durations based on ongoing relationships, legal bases, and applicable limitation periods.

• Data Security:

We implement security measures to safeguard your personal data from unauthorized access or disclosure, with limited access to authorized personnel.

• Your Legal Rights:

You have rights under data protection laws regarding your personal data, including access, correction, erasure, objection, restriction, data transfer, and unsubscribing options.

• Data Controllers & Contact:

For inquiries, concerns, or exercising your legal rights regarding personal data processing at Elance, contact the Data Privacy Officer via email at gamisaac@gmail.com. We address complaints about personal data management promptly.